Dimitris
Design research
& Insights lead
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Companies I've worked for

SwedbankTrygg-HansaGetingeSwedbankTrygg-HansaGetingeSwedbankTrygg-HansaGetingeSwedbankTrygg-HansaGetinge
Who I am

About

I'm a design research leader who helps organisations make better product decisions by making customer reality impossible to ignore.

Over the past 9+ years I've built and scaled research and design functions across fintech, insurance, and medtech — from contributing to FDA clearance for a Class II medical devices to introducing systems thinking and methodically increasing conversion. Along the way I've co-created two design systems, published peer-reviewed research, and led cross-functional teams through the kind of ambiguous, high-stakes problems where "more data" isn't always the answer but better questions are.

My background in cognitive science shapes how I think: I'm interested in why people do what they do, not just what they click. That lens has helped me translate messy human behaviour into strategic clarity for executive stakeholders — turning research from a support function into a decision-making input at executive level.

I'm currently based in Stockholm. If you're looking for someone who can bridge the gap between deep customer understanding and business strategy, let's talk.

FocusDesign & Research
ApproachEvidence-Based
EducationMSc Cognitive Science
LocationSweden
Where I've been

Experience

Work

Jul 2022 — Present

Senior UX Researcher

Swedbank

Leading user research initiatives, driving evidence-based design decisions across digital banking products.

Oct 2019 — Jun 2022

UX / Product Designer

Trygg-Hansa

Designed end-to-end product experiences for insurance services, bridging user needs with business goals.

Jan 2018 — Sep 2019

Interaction Designer / Usability Engineer

Getinge

Designed interfaces for medical technology products, applying usability engineering methods to safety-critical systems.

Education

2015 — 2017

MSc in Cognitive Science

Linköping University

Master's thesis on persona modeling using the Repertory Grid technique.

2017

Exchange Semester

University of Massachusetts Amherst

Focus on Cognitive Neuroscience and Film Theory.

2012 — 2015

BSc in Cognitive Science

Umeå University

Foundation in cognitive science, human-computer interaction, and research methods. Bachelor thesis on decision making.

2014

Exchange Semester

Università degli Studi di Padova

Focus on Experimental Psychology.

Research

Publications

2018

The user repertory grid technique to crowd-sourced research analysis: A mixed-methods approach to creating personas

2017

Persona modeling by crowdsourcing using the Repertory grid technique

2015

Does providing a subtle hint remedy the conjunction fallacy?

Get in touch

Contact

Have a project in mind or want to collaborate? I'd love to hear from you.